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River Rock Casino App - Floor Rewards and Online Access

River Rock Casino App

The platform operates two separate mobile applications for two different player types. The Encore Rewards app serves guests of the physical casino in Richmond, while the online platform handles mobile browser play.

Casino Floor App

The app is the companion tool for anyone playing at the physical property. It connects to your BCLC account and gives you visibility into your rewards activity without visiting Guest Services.

The app handles the core loyalty functions:

Points balance: Real-time display of your current loyalty points and progress toward the next tier
Membership status: Shows your current card level and what it takes to move up
Dining discounts: Available at participating restaurants across the property
Personalised offers: Member-only promotions and bonus point opportunities listed as they become available

Encore Rewards app users with a registered phone number can skip the physical card entirely. Add your number through Guest Services or casinosbc.com, and use it at terminals across the floor. This applies to all BC casino properties.

All about the venue rewards and online promotions

Online Platform Access

The online platform runs through a browser-based interface optimised for mobile.

What the mobile site offers:

Full game catalogue: All 5,000-plus titles available on desktop are accessible on mobile, including slots, live dealer tables, and crash games
Account management: Deposits, withdrawals, and Fraser Club tier tracking all function through the mobile interface
Live dealer tables: Evolution Gaming, Pragmatic Play Live, and other providers stream without requiring a dedicated app
Bonus claiming: Welcome package activation, reload bonus collection, and promo code entry work through the mobile browser

No River Rock Casino app download required. Live dealer tables require a stable Wi-Fi or LTE connection for uninterrupted streaming.

From Someone Who Knows the Place

The loyalty app shows your offers before you walk into the casino. Check it the morning of your visit and you will know exactly which promotions are active that day. Some member offers have a short window and expire without notification.

FAQ

Does the River Rock Casino app work for both the physical casino and the online platform?

The two apps serve different purposes and connect to separate accounts. The physical floor app manages your loyalty account under BCLC. The digital platform runs through a mobile browser and connects to your online account. The two do not share data or balances.

Can I make deposits and withdrawals through mobile on the online platform?

The full transaction interface is available through the mobile browser. Interac, Interac e-Transfer, Visa, Mastercard, and cryptocurrency options all function on mobile. Minimum deposit is $10 CAD and minimum withdrawal is $20 CAD regardless of whether you are on desktop or mobile.

Is the Encore Rewards app free to download and use?

Yes, the app is free on both iOS and Android. There are no subscription fees or charges for using any of the account management features. You need an active membership to log in, which is also free to set up at Guest Services or through casinosbc.com.